Troubleshooter – 20 March 2008: A growing hotel chain wants to ensure that the high-quality service found in many of its properties is replicated in all of them. What is the best way to give employees formalised training while allaying managers' fears of lost working hours?
Publication date: 20 March 2008
Source:
People Management magazine
Page: 74
The problem I work in the HR department at the head office of a hotel business in central London. We have recently added a significant number of small...