HM Revenue & Customs’ child benefit and tax credit operation is tackling performance issues by instilling a coaching ethos throughout its ranks. Anat Arkin hears from the people driving the initiative
Publication date:
10 July 2008
Source:
People Management magazine
Page:
28
Getting a word in edgeways is hard when Alison Cook, Vanessa Falkner and Cheryl Wright start talking about a coaching programme that seems to be unleashing...
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