I couldn’t agree more with Penny Jamieson (Letters, 10 July), who said HR service centres slow career progression. I have worked in HR for eight years, and five years ago, just as I was about to graduate, my employer told me it wanted me to “man the phones” for its new HR service centre, passing messages on to HR officers for resolution. As I had been working at a variety of sites with employees and managers alike, I was not impressed. I voiced my concerns about career progression, but these fellon deaf ears and I moved to another company in an autonomous role as an HR officer.