'What people want in times of uncertainty is for someone to stand up and say, ‘I know the answer, and this is what it is'', says McCall of Guardian Media Group
In tough times leaders need to keep cool, stick to their guns and communicate honestly and frequently, keynote speakers Carolyn McCall and David Robinson agreed.

McCall, chief executive of Guardian Media Group (GMG), spoke frankly about how the rapid growth of digital media had left many in the organisation feeling threatened and how the top team did not always have all the answers to reassure them.