Poor conflict management skills cost UK plc billions

UK business is losing billions of pounds in lost working days every year because workers aren’t trained in conflict management, a CIPD report has revealed.

More than half (55 per cent) of the workforce has had no training in managing conflict, despite the fact that last year the average worker spent at least two hours a week dealing with it, costing employers more than £24 billion in lost working days.
 

Language does not simply reflect what is going on in organisational life: it also influences what people think and what they do

Linda Holbeche, director of the Holbeche Partnership and visiting professor of HRM/OD at Cass Business School