Tips for dealing deftly with tricky people

We can’t expect to gel perfectly with everybody, all the time. But wouldn’t life be easier (if less interesting) if we could?

We can’t promise to turn your fiery finance director into a paragon of calm, but we can help you to get the best from him, and other tricky characters.
 

Language does not simply reflect what is going on in organisational life: it also influences what people think and what they do

Linda Holbeche, director of the Holbeche Partnership and visiting professor of HRM/OD at Cass Business School