After leaving school I went on the management training programme at Waitrose. I found that dealing with people was the most interesting part of this and, as I became more aware of the importance of developing and motivating people to get results and bring about change, I decided that HR was the area I wanted to specialise in. When a job came up at Tesco working in retail HR, I took the opportunity to move. One of my career highlights occurred while working at Bupa and looking after its hospital division, which we had to sell to a private equity firm. In the sale we managed to get a good deal for shareholders and also improve our customer service and people engagement scores. It really delivered for all the stakeholders.