Don’t lose your head if you’re put on the spot

You’re on the spot and need to impress fast. Use these tactics to move from “stressed and stuttering” to “calm and credible”.Make a strong start. Open with a compelling hook to establish your authority, whether an engaging anecdote or an interesting fact. You can’t be an expert in everything, but you can know one thing well.
 

Language does not simply reflect what is going on in organisational life: it also influences what people think and what they do

Linda Holbeche, director of the Holbeche Partnership and visiting professor of HRM/OD at Cass Business School