My first job was at the Halifax Building Society as a cashier. After four years there, I was running a small branch outside Swansea. One day I had to give a presentation to our regional HR director about staff development. Three weeks later I was asked to join the regional training department in Bristol and have been in learning and development ever since. After a few months in my role as training officer I was asked to lead a project to train bank managers and mortgage advisers in the Financial Services Act 1986, which imposed a lot of regulation on the provision of mortgage advice.