When I took up my current position in 2004, my responsibilities included our people development strategy, and one of my key targets was leadership. I inherited an organisation that delivered to a high standard, yet our worldwide staff satisfaction survey suggested my team was capable of achieving better business results. The key to this was to improve leadership capability.

I turned to the Bosch training department and leadership training partners Insync Business Consulting to help my ideas become reality. The first step was the development of an online 360-degree process to provide the information on which to base what became our Leadership Advanced Programme (Leap), which is designed to strengthen leadership capability through coaching, personal development, training and action-centred learning.