Kim Randers

In the current climate, every business has challenges around increasing profitability and maintaining morale while keeping the focus on service delivery. To address these issues, First Data, a global provider of electronic payment processing services, launched a transformation programme for its Essex-based UK business last February. The programme included efforts to outsource non-core parts of the operation, increase co-operation across business units, streamline business processes and seek ways to improve the working environment via a relocation programme for around half of the UK’s 1,600-strong employee base. This ambitious combination of goals was no simple task for any organisation to realise.