How to... calculate the return on L&D

For many learning and development (L&D) professionals, the primary criteria used to measure the success of learning and development programmes are the “happy sheets” that ask if the delegates enjoyed the course, found it effective and liked the main presenter. Organisations would not dream of rating other areas of budget spend in such a genteel way, but most people believe it’s almost impossible to calibrate budget spend on L&D. They’re mistaken – here’s how to link the two.