Our new financial director is fantastic. Big blue chip experience, wonderful way with people and we are learning loads. The business has grown so massively over the last 3 years that we’ve just not focussed on our internal systems. So she is in her element putting in new systems to make stuff run more smoothly. I am used to questions like “don’t you have x? Or “how have you coped all these years without Y?”

Then last week she asked to see the policy on redundancy. “We don’t have one. We have not made anyone redundant in 15 years and I’m not planning on starting.” She thought it would be good to have one – just in case. I thought about it – for a nanosecond. “To have one shows it’s a possibility that it is on our minds. And it’s not on our minds at all. And anyway people would trust totally that if we ever were in that situation we’d turn to the values – and treat people fairly. So what would we need one for now?