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Lou Burrows

Lou Burrows

7 Dec 2009 | 10:56

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Has anyone stopped to read the back of a fairly recently launched vitamin water drink from Coca-Cola? My years in packaged goods design means that I do get drawn into reading all the print on these new products. I was pretty surprised to read this copy on the back of the bottle:

“If you’ve had to use sick days because you’ve actually been sick, then you’re seriously missing out my friend. The trick is to stay perky and use sick days to just, erm, not go in. Don’t overdo it on the coughing front the day before you want to take a ‘sickie’ though. Big giveaway. Just stick with the ever-elusive ‘24-hour bug’ – no one can prove a thing. Just remember not to answer the mobile while shopping when you’re supposed to be a spluttering, bedridden wreck. Please note: taking a ‘sickie’ is very, very naughty.”

Are you, like me, increasingly irritated by the media's reference to "throwing sickies"? It is so irresponsible for companies to promote this kind of “aren’t we naughty?” type message. If they had any respect for people who are genuinely sick, or any understanding of the impact of sickies on our industry, they would think twice.

Or should we be looking at this trend and thinking: "Okay, how do I make my business so interesting and motivating that people don't think of behaving in this way?" If your company has a problem with sickness absence levels, how are you actively looking for the underlying causes?

I particularly admire companies in which the vast proportion of employees have jobs that are pretty repetitive and lack a huge scope for advancement, yet they still manage to keep people totally engaged with their purpose and don't suffer with the sickie mentality. Take a look at Zappos in the USA - an online retailer of shoes and bags with a massively engaged workforce - impressive stuff. I have referred to them before for their innovative way of making sure that nobody who is not positive about the company stays past induction – a bonus to leave!

Coke – shame on you. Try to write some witty copy lines that refer to health but also move with the times.

Comments

1. At 11:56 on 08 Dec 2009, Andy wrote:

Were the topic not so serious, then this would be quite amusing. The stuff on the back of the Innocent smoothie packaging is amusing and also helpful - Coca Cola's not.
The trouble is that few organisations have got the answer to the issue of sickness absence, particularly those that may not be "genuine" absences. What is genuine though is that organisations still attempt to treat the symptoms rather than the true root causes of employee disengagement which lie in the design of the work people have to do. I know of organisations in the UK that have transformed employee morale and absences have declined significantly - and service has improved and costs reduced.

Andy Lippok
A systems thinker.
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2. At 14:02 on 08 Dec 2009, Rob Nunn wrote:

An IT manager I once worked with had an excellent test for establishing if he was well enough to go in to work or not. When laying on his sick bed in the morning he would imagine that there was a £50 note laying in the street outside. If he could summon the will to go an get it, he judged he was well enough to go to work. Perhaps if we were a bit more honest about the reasons take sick leave we would probably find that low levels of engagement and motivating have a lot to do with it.
The best idea I have seen for tackling the sickies problem is to offer "duvet days". Staff have a small number of days on which they can simple decide not to go to work. All they have to do is call in the morning and let their boss know they have chosen to take a "duvet day".
Now that's treating people like adults.
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