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Ian Buckingham

Ian Buckingham

14 Dec 2009 | 10:08

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I’m fascinated by what has become the widespread abuse of the term “performance culture”. For me this phrase has become inextricably linked with the drive for delivering shareholder value in quarterly increments and the “up or out” mentality that has spilled over from investment banking.

But where does this leave the zealots now that a number of the investment banking supertankers have holed themselves on the reefs of greed, selfishness, arrogance and some fairly suspect practice? Surely it’s time for a fundamental rethink.

I would go so far as to suggest that the culture problem is a widespread issue every bit as serious as the accusations of systemic racism levelled at the police force back in the 1990s. Arguably, this crisis will have even more far-reaching consequences.

The time has come for comprehensive internal reviews followed by an energetic repositioning of the vision, mission and values and associated people processes within many of our leading brand names. This should be the first step towards a reframing of the definition of performance.

This is a complex issue, but consider for a second the long-established theory that an individual is at their most effective within a role some 2.5 years into the job. Or reflect on the equally established best practice that leaders should spend most of their first 100 days listening and gathering information. Contrast this with the notion of “hitting the ground running” and the obsession with quarterly shareholder reporting and year-on-year incremental targeting regardless of conditions. Mixed messages?

It seems a little old fashioned in these high-octane times but there’s sound logic underpinning leadership best practices that call for considered, well-paced decision-making based upon an understanding that the decision-makers will still be around when the impact of their choices come to fruition.

Bankers, for example, used to be remunerated on the basis of loyalty bonuses and benefits packages at preferential rates. Not so long ago, any posting on a CV revealing tenure in a role of under three years was viewed with suspicion. Lift the drains on the recent recruitment drive among the retail banking sector and you will be greeted by whole teams made up of job-hopping former investment bankers.

Don’t get me wrong. I very much believe in the notion of a culture of performance. That’s why we’re all in business after all. I simply don’t believe in the notion of winning at all costs.

Comments

1. At 08:56 on 17 Dec 2009, Andy wrote:

Great points Ian, but I keep coming back to the question Deming posed all those years ago - by what method? He and many others also discovered the great counter intuitive truth that when you look at the performance of an organisation, 95% is due to the system (the way the work is designed) and less than 5% is due to the individual employee. So what does this tell us about where we should be focussing our efforts to improve performance? Certianly not on the areas covered by HR, i.e. the people. Start getting profound knowledge about, go look at how the work works. Then work with the people who do the work to understand and change and improve and perform!

Andy Lippok
A systems thinker
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