To say that Tony McCarthy, who heads up people and organisational effectiveness at British Airways, is a busy man is...

In learning, as in life, there can be quite a gap between what people want and what they're given. That's why CIPD research says learning evaluation...

Imagine being able to say to the finance director: 'The remote management programme we ran six months ago resulted in efficiency savings of more...

In many development activities it often seems as if evaluation processes are done in the wrong order. An organisation implements an approach...

My biggest frustration with training providers is the lack of follow-up that I all too frequently encounter. Many show impressive dedication...

There's no better way to prove the value of learning - and safeguard its funding - than to use a reliable measure of the return on investment

If you focus your training on the organisation's learning requirements, you won't need to get hung up on assessment, writes Martyn Sloman

Empowerment without motivation is like a car without an engine - nice to have but it doesn't go anywhere. Guy Browning explains

Sometimes, half the day is spent in meetings, half of which are not worth having. Guy Browning reports