Think of a call centre and what words spring to mind? Targets, results-driven, a job-not-a-career? Traditionally, many of these buzz words have...

If your organisation relies on intellectual capital or a strong well-motivated workforce, then you need to have a good succession plan. Think...

Whether you've been asked to replace a senior executive, merge departments or eliminate surplus capacity as a result...

In today's difficult economic climate it is more important than ever to ensure that employees are performing to the best...

Positive psychology has come a long way since it was founded as a field of study a decade ago. Since then a whole body of work has sprung up...

'Creativity is for artists and advertising execs. I'm just too logical to be creative.' False. Edward de Bono argues that we can all be creative,...

As technology advances, we spend more time communicating using email, text, web conferences and online social networks,...

What do you do when your sales revenue grows steadily but your profits don't? This was the dilemma facing Currys, part of the DSGi group. For...

Bancroft-Turner, managing director of the Academy for Political Intelligence, argues that individuals can develop and apply a set of skills and...