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  • 13 November 2008
    While plenty of organisations have developed competency frameworks, in practice they are often not widely used or clearly understood.
     
  • 16 October 2008
    Think of a call centre and what words spring to mind? Targets, results-driven, a job-not-a-career? Traditionally, many of these buzz words have...
     
  • How can we curb call centre turnover?
    16 October 2008
    As a leading insurance company and a large and respected employer in our region, our staff turnover rates are generally...
     
  • 26 July 2007
    Make it an effective tool by ensuring it is user-friendly
     
  • 26 December 2002
    Everyone wants to have the best people working for their organisation. Indeed, many businesses would have us believe that we are still in the...
     
  • 06 December 2001
    Alan Field is a client manager with the British Standards Institution. He is a lead QMS assessor for ISO 9001:2000.
     
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June 2007
Core Competencies
 

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