Why organisations should take a holistic approach to employee experience

Employee expectations are higher than ever and diverse practices can attract, retain and engage top talent. Firms that want to deliver a better employee experience have an opportunity to leverage these benefits as a competitive advantage, as the team at Gallagher explains

When it comes to reward and benefits, employee expectations are higher than ever. For example, people no longer view flexibility as a ‘privilege’, but now consider it the new normal. Flexible and hybrid work practices can attract, retain and engage top talent. And firms that want to deliver a better employee experience have an opportunity to leverage these benefits and policies as a competitive advantage. 

Almost nine in 10 (86 per cent) organisations made changes to their working practices last year, in light of Covid-19, offering more agile and flexible working patterns. In addition, our research shows that the appeal of health and wellbeing benefits is shifting: 69 per cent of organisations said they have increased fitness-related benefits, such as discounted gym memberships, in order to accommodate the different ways people are now exercising, while a massive 88 per cent of organisations have enhanced maternity and paternity pay, compared to 62 per cent two years ago.

The ever-changing world is having a continual influence on employee expectation which in turn is impacting how organisations are bringing their strategy and direction to life, especially as face-to-face opportunities do not occur as often and digital is now the go-to for internal communication. However as a consequence, employees are more open than ever to using online platforms. The challenge here is for leaders to demonstrate organisational values across a diverse workforce which then leads to engagement and future productivity, whereas for employee benefits to be successful, they must be tailored to individual needs, regardless of location.

Register to take part in Gallagher’s UK benefits strategy and benchmarking survey, to arm yourself with insights on benefits and benchmarking trends in order to aid decision making and support conversations with leaders. Hurry – the survey closes on Friday 15 July 2022.

All research conducted as part of the Gallagher UK Benefits & Benchmarking survey 2021.