Everyone misses a day or two of work now and again. Sometimes, it’s a stomach bug; other times it’s a sprained ankle or, increasingly commonly, people experience mental health challenges. Often employers see the reasons for absence as secondary to the more immediate problem of covering for the missing person.
However, at FirstCare, the UK’s leading workforce absence management system, they have shown that a closer examination of absence information can be an invaluable tool for employers looking to curb workplace absence. With a 15-year track record of giving businesses the best insights into the reasons their staff are missing work, the team at FirstCare are demonstrating that data-driven statistics are the secret to unlocking workplace productivity.
Ian Caminsky, FirstCare’s CEO, has worked with a number of organisations that have used their data to implement bespoke HR strategies and reduce absence. “The data-driven FirstCare system allows employers to understand various things about absence in the workplace. For example, if an employee’s injury or sickness is work-related,” explains Caminsky. “It also allows greater transparency about issues relating to workplace absence because the employee can discuss issues, such as mental health, with our nurse-led team which they might not feel comfortable doing with their manager.”
But how do they actually diagnose employees? FirstCare’s nurse-led triage system allows fast and reliable classification of illness, helping to identify the correct course of action for callers, saving employers time and money while ensuring employees get healthy fast. FirstCare’s system is unique because it not only helps businesses to understand why an employee has missed work on day one, it also offers those employees a 24/7 nurse-led service conveying the next steps to combat their problem.
Caminsky says businesses see all-round benefits after working with them, and that “pressure is taken off managers and HR departments, and employees are given expert medical advice whenever they need it. We have found that both employers and employees reap the benefits when organisations take a more analytical approach”.
With both productivity and wellbeing high on the HR agenda, Caminsky believes now is the optimal time for businesses to start building up their databases to understand why employees miss work and to proactively reduce the impact of absence.