Your talent management programmes are designed to achieve two goals: to improve employee engagement, and to improve business results. The two are connected because engaged employees are more productive – and that helps your bottom line. Formal engagement surveys have been used for years to give organisations a snapshot of where they stand. The problem is, the data is usually out of date by the time you receive it.
That’s why organisations need to stop simply measuring engagement and take the right action at the right time to improve it. That’s where voice-of-the-employee initiatives, such as pulse surveys, can provide real-time information that you can use to make real change.
Gartner recently released a report on how you can use customer feedback initiatives to get a better understanding of what employees want and need so you can take action. The beauty of getting a steady stream of feedback from your employees is in being able to act quickly, confident that you have the information you need to decide on the right course of action.
The report from Gartner explores the similarities and differences between customers and employees, with insights about how those differences can shape the way you implement a real-time feedback channel for employees to give input.
Your people are the core of your organisation and that’s why their feedback is critical to helping you make better decisions. After all, you can’t fix a problem you don’t know you have. And the best way to find out is to ask.
Download the Gartner report on voice-of-the-employee initiatives so you can discover how to use an always-on feedback channel, like Saba Pulse 360, to inform decisions that lead to real changes people want.