After the disruption of 2020, businesses and their people need to transition to a new, sustainable way of working. After dealing with additional stress, along with remote working and a ramped-up transition to technology, we’re entering the age of the ‘experience economy’.
Now’s the time to invest in employee experience to build back the health and wellbeing of the workforce and convince top talent that you’re an attractive place to work. Here’s how three HR disciplines play a crucial part.
Onboarding: First impressions count. From their very first day, employees are looking for meaningful, individualised, onboarding experiences – and having the right technology in place will make the onboarding process more flexible and accessible. Consider onboarding new starters before day one; personalising their experience; and making the process as agile and resilient as possible.
Learning & development: Don’t stop at onboarding. An investment in people must continue throughout their employee journey; a continual, agile, approach to learning and development is crucial. Consider using tech to help employees develop themselves and understand the essential skills they need for the job. Make training accessible and put mechanisms in place to identify skills or experience gaps.
People Performance: Finally, when it comes to managing performance, it’s crucial to keep conversations going and make sure your people are at the receiving end of thoughtful goal setting and ongoing dialogue. Use technology as an enabler, helping to track activities and achievements, provide ongoing guidance, focus and motivation and use data to align employees, teams and company-wide objectives.
Now is the time to invest in creating the right employee experience – technology can help you reach the level of flexibility and agility you need to stay relevant today and tomorrow.